Privacy Policy

Concierge Services Group ("we," "us," or "our") is committed to protecting the privacy of our customers, website visitors, and individuals who interact with our business. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information in compliance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Collection of Personal Information

We collect personal information in order to provide our home maintenance, cleaning, and landscaping services efficiently. This may include:

• Name, address, and contact details (phone number, email address)

• Payment details (for processing transactions)

• Service preferences and requirements

• Employment details (if you are applying for a position with us)

• Any other information relevant to providing our services or responding to inquiries

We collect this information directly from you through our website, social media platforms, lead generation forms (including LinkedIn), phone calls, emails, or in person.

2. Use of Personal Information

We use the personal information collected for the following purposes:

• Providing our services and responding to service requests

• Communicating with you about bookings, invoices, or queries

• Improving our services and customer experience

• Processing payments and managing accounts

• Marketing and promotional activities (only where consent has been provided)

• Complying with legal obligations

3. Disclosure of Personal Information

We do not sell, rent, or trade personal information. However, we may disclose personal information:

• To our employees, contractors, and service providers for operational purposes

• To third-party payment processors for billing and transaction processing

• If required by law, regulatory bodies, or government authorities

• With your consent or as otherwise permitted under the Privacy Act

4. Data Security

We take reasonable steps to protect personal information from misuse, loss, unauthorized access, modification, or disclosure. Measures include secure storage, access controls, and encryption where applicable.

5. Access and Correction

You may request access to the personal information we hold about you and request corrections if necessary. To do so, please contact us using the details below.

6. Direct Marketing

We may send you marketing communications about our services if you have consented to receive them. You may opt out at any time by following the "unsubscribe" instructions in our emails or by contacting us directly.

7. Cookies and Website Data

Our website may use cookies and tracking technologies to improve user experience. You can manage cookie preferences through your browser settings.

8. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights under the Privacy Act, please contact us at:

Concierge Services Group
Email: admin@conciergeservicesgroup.com.au
Phone: 0425 381 087

9. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

By using our services or providing personal information, you agree to the terms of this Privacy Policy.